Services for an IT powered front office

Program Management

We specialize in five key areas of your business: Sales, Marketing, Service, Administration and Operations. When you have critical concerns related to agile applications services for Force.com, .NET and Java, we can provide the support you need.

Implementation

You have already decided that you want to implement an application, and you want to work with us to successfully manage and complete your project.

Assessment

You are looking for our guidance and recommendations because you are either; 1) looking to implement an application; or, 2) looking to evaluate an existing application.

Optimization

You have already implemented an application, and you are looking to work with us to get more out of it in terms of functionality, visibility, user adoption, and data quality.

Support

You have already implemented an application, and you are looking for us to support it. Generally speaking, we support your needs in terms of user and admin training, reports and dashboards, strategy, assessments, application enhancements and data management.

Premium Support

This program expands our support program with a structure that allows us to periodically (quarterly, semiannually or annually) assess the results from the previous period and divise a plan (that we actually execute and measure) for the next period. This is a more structured and strategic way of providing support for your organization, to keep it your apps, processes and people - your most important asset- fine-tuned, and to naturally and effectively evolve with your needs.

Process map and document

We simply start by discovering what you have or need, then figure out through a dynamic process the best possible design we can devise. Once defined how we'll do things, we implement the new process from a technology and human standpoint, without forgetting to document it and measure its results to understand its performance and impact over time.