Signed in as:
filler@godaddy.com
Revolutionize Customer Feedback with NPS Survey
Feedback That Closes the Loop Automatically
The only 100% native Salesforce platform that doesn't just collect NPS, it auto-creates cases, assigns tasks, and recovers detractors. No integrations. No data exports. Deploy in one day
The Agentic Loop: Listen. Predict. Act. Close.
Listen
Predict
Predict
Collect
NPS, CSAT, and CES surveys trigger automatically from any Salesforce event — Case Closed, Opportunity Won, Onboarding Complete, or custom triggers.
Predict
Predict
Predict
Classify
Every response is instantly classified as Promoter, Passive, or Detractor and mapped directly to the Account, Contact, and Case record.
Act
Close
Close
Orchestrate
Detractors trigger P1 Cases. Promoters get review requests. Passives enter a 30-day nurture campaign. All automatic. All in Salesforce.
Close
Close
Close
Verify
CX360 dashboards show response rates, loyalty trends, and loop closure rates — for every rep, team, and region, in real time.
Platform Capabilities: Everything you need.
Survey Builder Pro
Closed-Loop Orchestration
Survey Builder Pro
15+ question types, conditional logic, skip patterns, and dynamic branding. Build NPS, CSAT, CES, and custom feedback forms without touching code. Deploys to email, QR code, and Experience Cloud pages.
Automation Engine
Closed-Loop Orchestration
Survey Builder Pro
Native Salesforce Flow integration. Trigger surveys on any object event — Case Closed, Opportunity Won, custom metadata rules. Set time delays, reminders, and conditional sends with zero code.
Closed-Loop Orchestration
Closed-Loop Orchestration
Closed-Loop Orchestration
Detractors auto-create P1 Cases and assign to team leads. Promoters receive review request campaigns. Passives enter 30-day value journeys. Full recovery tracking until resolution - all in Salesforce.
CX360 Dashboard
Enterprise Governance
Closed-Loop Orchestration
Real-time NPS, CSAT, and CES scorecards. Trend analysis by rep, team, region, and product. Loyalty segmentation with drill-down into individual account health. Executive-ready views, no BI tool required.
Enterprise Governance
Enterprise Governance
Enterprise Governance
Permission set-based access control, data retention policies, GDPR/CCPA compliance controls, and full audit logs. Your data never leaves Salesforce — no third-party data transfer, no security review complexity.
AI Insights Engine
Enterprise Governance
Enterprise Governance
Sentiment classification, NLP-driven theme clustering across open-text responses, and predictive churn scoring. Identify what's driving your NPS score before it shows up in renewal conversations.
Simple. Org-based. No per-user surprises.
Tier 1: NPS Essentials
Tier 2: Survey Automate
Tier 2: Survey Automate
For Salesforce teams launching their first NPS program
$149
/mo
billed annually · $1,788/yr · up to 10 users
- NPS + CSAT surveys
- Email delivery channel
- NPS Dashboard (LWC)
- Single-click send from any SF object
- Manual sends & CSV import
- Unlimited survey responses
- Standard support included
Tier 2: Survey Automate
Tier 2: Survey Automate
Tier 2: Survey Automate
For mid-market teams automating the full feedback loop
$349
/mo
billed annually · $4,188/yr · unlimited users
- Everything in Essentials
- Survey Builder Pro (15+ question types)
- Automation Engine — Flow triggers, Case Closed, events
- Multi-channel: Email, QR, Experience Cloud
- Response Manager (per Account/Contact/Case)
- CX360 Standard Dashboard
- Unlimited users
Tier: 3 CX Intelligence
Tier: 3 CX Intelligence
Tier: 3 CX Intelligence
For enterprise CX teams running closed-loop programs
$699
/mo
billed annually · $8,388/yr · unlimited users
- Everything in Automate
- Closed-Loop Orchestration (auto P1 cases)
- Promoter activation + review campaigns
- Passive 30-day nurture journeys
- Journey Orchestration engine
- GDPR/CCPA controls + audit logs
- Priority support
Tier 4: Enterprise
Tier: 3 CX Intelligence
Tier: 3 CX Intelligence
Multi-org, regulated industries, government & DoD
Custom
starting at $18,000/yr
- Everything in CX Intelligence
- Multi-org support & partitioning
- Data residency controls
- SSO / SAML integration
- Dedicated Customer Success Manager
- Custom SLA (99.9% uptime)
- Quarterly executive business reviews
NPS Survey by SalesHub - Core Benefits
Why NPS Survey
- Native Salesforce experience
- Automated triggers from any object
- Real-time dashboards
- Close-the-loop workflows
- Fully customizable surveys
Common Use Case
- Post-win feedback
- Lost deal analysis
- Renewal satisfaction
- Support escalations
- Onboarding check-ins
Improve customer experience
Based on the Net Promoter Score (NPS), NPS Survey by SalesHub helps businesses improve their customer experience. Our solution automatically collects customer feedback through various channels along the customer journey. By analyzing the quantitative and qualitative feedback, NPS Survey helps you immediately identify churning customers, derive the reasons for churn and alert stakeholders, as well as recover customers with personalized measures.
Prevent customer churn
Immediately recognize dissatisfied, potentially migrating customers from the customer feedback data directly in Salesforce.
Customer recovery
Quickly win back these customers with personalized measures. Use direct integrations to major email and CRM tools – and salesforce – to automate the process by sending emails, opening support tickets, and more.
Insights and alerts
Analyze the reasons for migration and automatically alert relevant stakeholders. Identify the problem areas that have the biggest impact on your business and track their development over time.
Action feedback to drive growth
Trigger sales, support, or customer service workflows based on feedback. Trigger surveys from Salesforce using Workflows. Set up NPS triggers based on data or events in Salesforce
Measure NPS, Transform Customer Service
Capture insights, enhance satisfaction, and drive growth.
Net Promoter Score measures customer experience based on a client’s response to a single question: “Using a scale of 0-10, how likely is it that you would recommend our Company to a friend or colleague?
Capturing this client feedback in Salesforce contributes to a better understanding of the overall client relationship, while also informing marketing and process improvement efforts.
No matter which customer satisfaction and/or loyalty framework you use, unless its feedback is not acted upon, any framework or methodology will be of little use. Net Promoter Score surveys reach out to customers to understand their perception of the brand. But most of the time, the feedback is collected as just one more thing to talk about and doesn’t become part of the operational execution.
Net Promoter Score (NPS) is a metric that companies use to measure customer loyalty as it relates to a company brand or to a product or service. Net Promoter Score measures customer experience based on a customer’s response to a single question: “Using a scale of 0-10, how likely is it that you would recommend us to a friend or colleague?” Capturing this customer feedback in Salesforce contributes to a better understanding of overall customer relationship, while also educating marketing and customer service teams for further improvement opportunities.
Collect and act on real-time customer feedback in Salesforce
Realtime customer feedback
Automate customer reviews, referrals and retention
Create a culture of continuous feedback
NPS Survey by SalesHub is a customer feedback platform that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework.
Create a culture of continuous feedback
Automate customer reviews, referrals and retention
Create a culture of continuous feedback
Automatically collect feedback from every customer at any point in the customer journey on any channel using the Net Promoter Score (NPS) framework. Empower every team member with the feedback they need to make every experience great on the right tool.
Automate customer reviews, referrals and retention
Automate customer reviews, referrals and retention
Use workflow tools to turn feedback into reviews that boost your Google rating and case studies that win new business. Boost retention by automating follow up with at-risk accounts.
Collect, analyze & act on customer feedback
Collect, analyze & act on customer feedback
NPS Survey by SalesHub is the leading integrated experience management platform based on the NPS that helps businesses improve their customer experience.
Embed customer feedback
Collect, analyze & act on customer feedback
Gather customer feedback
Embed customer feedback and NPS surveys directly into your Salesforce email templates and automatically collect input from your customers with any email you choose.
Gather customer feedback
Collect, analyze & act on customer feedback
Gather customer feedback
Gather customer feedback after key Salesforce events (e.g. customer case closed): Define events and interactions after which you want to send surveys and they will be sent automatically.